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After speaking with support, please enter your 9 digit Session ID here and click Connect. You will need to download the connect program when prompted and then save and run it.

Recent Posts
Improve spam filtering

There’s a useful add-in for Microsoft Outlook that works well with Microsoft 365 hosted email services. Its the Report Phishing extension. You can download it […] - More

Don’t buy a cheap Currys laptop

After seeing a client’s HP 15-GW0502sa laptop bought from Currys in a rush, I needed to write up why this was such a poor purchase. […] - More

Working from home

We’ve got plenty of customers asking how to work from home, access their office computer and network. There are different way of solving this depending […] - More

Faster broadband options in Lancashire

There’s a great map on the ThinkBroadband website showing broadband service availability across the country. From many different providers and many different technologies. The one […] - More

Editing PDFs for free

We see quite a few customers uploading PDF files onto their websites and then running into problems because the files are too large or they […] - More

RSS Memory Sieve
  • Adobe Photoshop Elements 2019 17.0 keeps re building content and effects at startup
    Every time you start Adobe PhotoShop Elements 2019 (this is version 17.0 build 20180830.m.125874) you get a message and progress bar showing Building Content and Effects. This can take 2-3 minutes to complete and PhotoShop Elements isn't responsive until it completes. Almost looks like the app has frozen at times. It completes and you can […]
  • Adding a Mitel 5201 phone to a 3300 controller
    Previously we've been able to just change the MAC address on the 3300 controller when we swapped out faulty phones, but had some problems with that recently. The phones were appearing on DHCP and in the unprogrammed IP phones list (see under Maintenance > IP Telephone Inventory) but weren't actually picking up the extension number.The […]
  • Dell OptiPlex 7070 external speaker humming with Realtek audio driver
    The external speaker on my Dell OptiPlex 7070 SFF starts humming every few minutes. A quiet low level, deep hum. Sounds a little like the speaker is vibrating on the desk. You can clear it by playing some audio or clicking the volume control button to make it ping. This is happening on Windows 11.The […]
  • HP ProDesk 400 offline missing ethernet network adapter
    Possibly the strangest call for a while ... a cat stepped on the keyboard and the computer went offline! Tried all the obvious fixes for airplane mode, reset network, troubleshoot network, BIOS, etc, then spotted there was no ethernet device in the Network Adapters section of the Device Manager. Just the WAN Miniport drivers. You […]
  • Outlook 2016 with Gmail keep getting prompted for "Sign in with your Google account" IMAP
    Outlook 2016 loads up with a Google Gmail or Googlemail account configured and imediately prompts with a Sign in with your Google account prompt. It happens as soon as the Send/Receive runs to download new messages. You might see error 0x800CCC0E Outlook cannot synchonize subscribed folders. If you login, it prompts to authorise Microsoft, which […]
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